Compliance

🏛️ Legal Compliance

Information Technology Act, 2000

We comply with the IT Act 2000 and its amendments, including provisions related to electronic records, digital signatures, and data privacy. Our platform is operated in accordance with the Intermediary Guidelines and Digital Media Ethics Code, 2021.

Consumer Protection Act, 2019

Ticket Vibes adheres to the Consumer Protection (E-Commerce) Rules, 2020. We maintain transparent pricing, clear refund policies, and a grievance redressal mechanism as required by law.

Shops & Establishments Act

Our operations comply with applicable state-level Shops and Establishments Acts governing business conduct in India.

💳 Payment Security (PCI DSS)

All payment processing on Ticket Vibes is handled by Razorpay, a PCI DSS Level 1 certified payment gateway — the highest level of certification available in the payments industry.

• We do not store, transmit, or process full card numbers on our servers.
• All payment data is encrypted using TLS 1.2+ during transmission.
• Razorpay is licensed by the Reserve Bank of India (RBI) as a Payment Aggregator.

🧾 GST Compliance

Ticket Vibes complies with the Goods and Services Tax (GST) Act applicable to online ticketing services in India. Where applicable:

• GST at the rate applicable to entertainment/ticketing services is included in the displayed ticket price or disclosed at checkout.
• GST invoices are available on request — email support@ticketvibes.in with your booking ID.
• Event organizers listing on our platform are responsible for their own GST compliance related to the event.

🔒 Data Protection

We are committed to protecting user data in line with:

• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
• The Digital Personal Data Protection Act, 2023 (DPDP Act) — we are actively preparing for full compliance as implementation rules are notified.
• GDPR principles for any users accessing our platform from the European Economic Area.

See our Privacy Policy for full details on data handling.

📋 Grievance Redressal

In accordance with the IT (Intermediary Guidelines) Rules 2021 and Consumer Protection Act 2019, we have designated a Grievance Officer:

Users may submit grievances related to content, data, payments, or any other matter through our Contact Us page or directly via email.

🚫 Anti-Fraud & Anti-Money Laundering

Ticket Vibes has zero tolerance for fraudulent activity. We reserve the right to:

• Cancel orders and refund amounts where fraud is suspected.
• Report suspicious transactions to relevant authorities as required by law.
• Permanently ban accounts found engaging in fraudulent or deceptive practices.

📬 Compliance Inquiries

For compliance-related queries, legal notices, or regulatory matters, please contact us at support@ticketvibes.in with the subject "Compliance Inquiry". Legal notices should be sent to the same email address.