Accessibility

♿ Platform Accessibility

Ticket Vibes aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. Our current accessibility features include:

• Keyboard navigation: All core functions can be accessed using a keyboard.
• Screen reader support: Key interactive elements include ARIA labels for compatibility with screen readers like NVDA, JAWS, and VoiceOver.
• Sufficient colour contrast: Text and UI elements meet WCAG AA contrast ratio requirements.
• Scalable text: The platform supports browser text zoom up to 200% without loss of content or functionality.
• Mobile-friendly design: Our platform is fully responsive and works on all screen sizes.
• Alt text on images: Informational images include descriptive alt attributes.
• No flashing content: We avoid flashing animations that could trigger photosensitive conditions.

🔧 Known Limitations

While we strive for full accessibility, some areas are still being improved:

• Some event images provided by organizers may not have complete alt descriptions.
• PDF tickets are being updated for enhanced screen reader compatibility.
• Third-party payment processing (Razorpay) has its own accessibility implementation which we do not control.

We are actively working on these areas and expect improvements in upcoming releases.

🏟️ Venue Accessibility

Accessibility features at event venues vary. When available, we display venue accessibility information on the event listing page. Typical accommodations that venues in India offer include:

• Wheelchair-accessible entrances and seating areas.
• Accessible restrooms.
• Reserved parking for persons with disabilities.
• Sign language interpreters (at select events — check individual listings).
• Companion seating adjacent to accessibility sections.

For specific venue accessibility queries, please contact the venue directly or reach out to us at support@ticketvibes.in and we will assist you in connecting with the organizer.

🧏 Requesting Accommodations

If you require specific accommodations to attend an event or use our platform, please contact us at support@ticketvibes.in at least 72 hours before the event. Include:

• Your full name and booking reference.
• The nature of the accommodation required.
• The event name, date, and venue.

We will do our best to coordinate with the organizer on your behalf.

📬 Feedback

We welcome feedback on our accessibility. If you encounter any accessibility barriers on our platform, please email support@ticketvibes.in with the subject "Accessibility Feedback". Your feedback helps us improve for all users.

We aim to respond to accessibility feedback within 3 business days.